Contact Us
Effective Date: October 28, 2026
Last Updated: October 28, 2026
Get in Touch with eternaglowgems
We are here to assist you at every stage of your shopping journey. Whether you need guidance on choosing the right ring size, have questions about the cut and setting of our colored cubic zirconia rings, want to check the status of an existing order, or need assistance with a return or refund, our customer support team is ready to help.
Contact Information
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Company Name: eternaglowgems
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Email Address: service@eternaglowgems.com
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Operating Hours: Monday–Friday 9:00 AM–6:00 PM PDT (excluding federal holidays)
How We Handle Your Inquiries
All customer inquiries are answered in the order they are received during our standard operating hours (Monday–Friday 9:00 AM–6:00 PM PDT). We strive to respond to all emails within 24 to 48 business hours. If you send us a message over the weekend or outside of our standard business hours, our team will review and respond to your inquiry on the next business day.
To Help Us Assist You Faster
When emailing service@eternaglowgems.com regarding an existing order, please include the following details in your message:
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Your full name used at checkout.
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Your Order Number (located in your order confirmation email).
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The email address associated with the purchase.
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A brief description of your inquiry (for example: ring size modification, shipping address update, tracking request, or return authorization).
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Clear photographs of the item and packaging, if you are contacting us regarding a damaged, defective, or incorrect ring.
Order Changes and Cancellations
If you need to update your ring size, modify your shipping address, or cancel an order after placing it, please contact us at service@eternaglowgems.com as soon as possible with the subject line "URGENT: Order Modification." While we will make every effort to accommodate your request before your package is dispatched, orders that have already been handed over to our shipping carrier cannot be modified or canceled in transit and will need to be handled through our standard Return Policy upon delivery.