Return Policy
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Commitment to Customer Satisfaction
At eternaglowgems, we take pride in the brilliance, setting quality, and craftsmanship of our colored cubic zirconia rings. We accept returns and refunds in accordance with the terms set forth in this Return Policy. If you are not completely satisfied with your purchase for any reason, we are here to make the return and refund process clear and straightforward.
2. Return Eligibility and 30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return. To be eligible for a return and refund, your item must meet all of the following conditions:
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The colored cubic zirconia ring must be unworn, resized, unaltered, and free from any scratches, scuffs, stone damage, lotions, or signs of wear caused after delivery.
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The item must be in its original packaging, including any ring boxes, velvet pouches, tags, or protective materials included with your shipment.
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You must provide valid proof of purchase (such as your eternaglowgems order number or order confirmation email).
3. How to Initiate a Return
To start a return, please follow these steps:
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Contact our customer support team at service@eternaglowgems.com within 30 days of receiving your item. Our team is available Monday–Friday 9:00 AM–6:00 PM PDT.
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Include your Order Number, the name and size of the ring(s) you wish to return, and the reason for the return in your email.
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Our support team will review your request within 24 to 48 business hours and reply with a Return Authorization and the designated return shipping address.
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Package the ring securely in its original protective box or padded packaging to prevent crushing in transit, and mail it to the return address provided using a trackable shipping service.