FAQ

Effective Date: October 28, 2026

Last Updated: October 28, 2026

1. What products does eternaglowgems sell?

eternaglowgems specializes in colored cubic zirconia rings crafted with precision-cut stones and durable, tarnish-resistant metal bands. Our collection includes statement rings, solitaire rings, eternity bands, and stackable rings in a wide variety of vibrant stone colors and cuts.

2. How much does shipping cost?

We offer three clear shipping tiers based on your order total and preferred shipping method:

  • Standard Shipping (Orders $0.00–$49.00): $5.99

  • Free Shipping (Orders $49.00 and above): Free ($0.00)

  • Expedited Shipping: $8.99

3. How long will it take to receive my order?

Our estimated transit and delivery time is 10–20 days. Once your order is processed and dispatched from our fulfillment center, you will receive a shipping confirmation email containing a tracking number so you can monitor your package's delivery progress.

4. How do I know which ring size to order?

Our rings are listed using standard US ring sizes (and adjustable sizing where noted on specific open-band designs). Each product page includes a detailed size chart measuring inner diameter and circumference in both millimeters and inches. For the most accurate fit, we recommend measuring the inside diameter of a ring that already fits your intended finger comfortably.

5. How should I care for my colored cubic zirconia ring?

To keep your colored cubic zirconia ring sparkling and protect the metal finish, remove your ring before swimming in chlorinated water, cleaning with household chemicals, or applying heavy lotions and perfumes. To clean the stone, gently brush it with a soft toothbrush using lukewarm water and mild dish soap, rinse thoroughly, and pat dry with a lint-free jewelry cloth. Store your rings separately in a soft pouch or jewelry box to prevent scratching.

6. Do you accept returns and refunds?

Yes, we accept returns and refunds. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the ring is unworn, unaltered, free of scratches, in its original condition, and in its original ring box or packaging. Please review our Return Policy page or email service@eternaglowgems.com to initiate a return.

7. What should I do if my ring arrives damaged or with a loose stone?

Every ring is inspected before dispatch, but if your order arrives damaged, defective, or with an incorrect item or ring size, please contact us at service@eternaglowgems.com within 7 days of delivery. Include your order number and clear photos of the item and packaging, and we will arrange a replacement or a full refund at no additional cost to you.